Chairperson of the Public Transport Ombudsman Board

PTO | Transport

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Applications close 23 June 2024


Role length:
Part-time, 3 years
Bimonthly, Not specified
Melbourne CBD, online or another location
$50,000 - $74,999

About the board

The Public Transport Ombudsman Ltd (PTO) is a fair, free and fast service to sort out public transport complaints and help make the public transport system better for everyone.

The PTO Board is governed by a Board of consumer and industry directors with an independent Chair, who works closely with the Ombudsman.

We are inviting applications from people interested in becoming the next Chairperson of the PTO.

About the role

This is a paid, part time appointment. The Chairperson is appointed by the Minister for Public and Active Transport. The Chairperson can be appointed for a term of up to three years and is eligible for re-appointment. Flexible and hybrid working arrangements are available.

The PTO is a not for profit organisation that operates independently of public transport operators and Government.

The PTO Board appoints the Public Transport Ombudsman.

The PTO:

  • Handles unresolved complaints between consumers and members
  • Monitors and acts on systemic issues and improvement opportunities
  • Provides information and assistance to consumers
  • Publishes public interest reports and complaints/issues data.

 Find out more at

Who we're looking for

We are seeking applications from people keen to bring passion, skills and experience to improve public transport for everyone.  

An ability to understand and reflect the views and concerns of all stakeholders who both use and operate public transport including passengers, industry and the community, is essential to succeed in the role. This includes people committed to improving common public transport complaints, systemic issues, and dispute resolution schemes like the PTO. 

We actively invite applications from women, people of all ages, Aboriginal people, people with disability, people from culturally and linguistically diverse backgrounds, LGBTIQA+ people, and people living in rural and regional Victoria. We will provide adjustments to the recruitment process upon request.

What you need to apply

Please submit your resume and summary of relevant experience, in Microsoft Word format, addressing the key selection criteria as outlined in the position description at by 23:59 Sunday 23 June 2024.

If you are having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please do not hesitate to get in touch with the contact person listed on the advertisement, or through using the National Relay Service 133 677 if required.

You do not have to disclose any personal information if you do not want to, but it can help us understand how we can support you through the recruitment process and beyond. We invite you to tell us if you identify as Aboriginal, a person with disability, from a culturally or linguistically diverse background, LGBTIQA+ or a young person, aged 25 years old or less. If you identify as any of the aforementioned, we would welcome the opportunity to contact you and discuss how we can support you through the recruitment process. Sharing this information will help you access support should you need it and will also help us to better understand the impact of our work.

Sharing this information will help you access support should you need it and will also help us to better understand the impact of our work.

Applicants shortlisted may be requested to submit additional documents and be subject to mandatory probity checks prior to their appointment.

To find out more about the PTO Board please contact the Company Secretary on 8623 2124 or email

For any process change requests or support through recruitment process please contact David Coldebella on 0419 358 123 or email

Apply now